Information Services & Technology Executive with 21 years of proficient international experience in Project Management, Quality Assurance, Process Improvement, Network Engineering, Security & Integration Management. Passionate about challenging classical business models and ways of work using knowledge transfer techniques, leadership engagement, creative thinking and keeping abreast with new and changing business trends. Highly enthusiastic professional with a high achievement drive; ability to provide the leadership to productive teams while exhibiting a "roll up the sleeves" attitude and willingness to take action as necessary.
High-energy Information Technology Leader with forward-thinking mindset while working with a broad range of executives, non-executive groups, product vendors, customers providing timely communication to stakeholders along with minimizing risks, implementing compliance strategies and maintaining positive relationships with diverse clients. In-depth knowledge of information management, technology principles, legal regulations, cybersecurity disciplines and capable to lead diverse groups, balancing strategic vision, operational requirements and technology into an overall implementation plan.
PROFESSIONAL ORGANIZATIONS
Active in local Networking Organizations like Little Rock Executive Association, BNI & Chamber of Commerce
Awarded HTG Peer Group (National Networking Groups) of the year for contributions to the MSP industry
HTG “Hands that Give Program” first responder providing onsite IT support in aftermath of the Joplin Tornado
EDUCATION AND EXPERIENCE
PROFESSIONAL EXPERIENCE
Owner
Blaze, LLC
(
North Little Rock, Arkansas, USA
)
January 2020 - Present
Providing cloud PBX to businesses within the Central Arkansas Area
Providing Fixed Priced Support Services to regional business
Providing Consulting Services
Group Facilitator
Tribe Executive Council
(
Arkansas, USA
)
November 2018 - Present
The Tribe Executive Council is a not for profit private organization made up of small business owners in Arkansas with space to add one more member. My role is to facilitate quarterly onsite meetings, set agendas and hold people accountable to planning and setting goals.
Our success is unique, because we work from a wheel with spokes. we focus on 6 spokes of the wheel.
We discuss sales and marketing, the people in the business, operations management, financial planning, strategic planning and the most interesting part of the wheel we discuss is innovation, what can we all do to make a difference in the industries we work in.
IT Director / Integration Analyst
Rich Logistics, Subsidiary of Roadrunner Transportation Systems
(
Arkansas, USA
)
May 2016 - December 2019
Successfully implemented key initiatives through enhancements to Imaging and Billing systems, indexing 10,000 documents per week, which resulted in over $800,000 billing per day, seeing savings coming from reduced backlog from 3 weeks to under 48 hours along with significant headcount reduction
Contributing to Business Application support in areas of billing and imaging, application roll-out for fleet management software for tracking over 4000 assets (trucks and trailers), along with numerous software integrations via API’s and EDI
Providing infrastructure support through stabilization of environment, conducted Lift and Shift migration strategies, cybersecurity operations, system audits, vendor management, budget management, monitoring with proactive support, circuits and connectivity with a mix of MPLS and SD-Wan technologies, cabling, and deploying the appropriate tool sets to manage and maintain the environment
Managing New Security Infrastructure; multiple site access control systems, multiple sites video surveillance
Ensured business continuity by resolving deficiencies in electrical, gas plumbing for backup generators, implanting virtualization and offsite recovery
Enhancing the effectiveness of enterprise integration by incorporating stand-alone systems into enterprise systems along with directing several projects simultaneously to establish the core infrastructure. Lead multiple teams, team leaders, vendor partners along with liaising with contractors negotiating contracts
Senior IT Consultant/Problem Solver
Blaze Management, LLC
(
Arkansas, USA
)
2012 - 2016
Consulted as strategic advisor independent contractor providing Technical Support along with enhancing the operational effectiveness by process implementation. Established training needs, created process documentation and trained engineers/technicians on “the company way” by use of playbooks and manuals
Implemented 3CX VOIP phone system with a SIP Dial tone in a virtual environment, on-premise Sharepoint Migration to Office 365 Environment and configured Cloud virtual Servers on Azure & AWS, with a site to site VPN’s creating hybrid cloud environments. Administered Performance System, Software Implementation, Project Collections Track, Web applications, DNS configurations, Project Quoting & Order Process
Designed, Implemented MSP Consulting IT Services along with training internal business procedures primarily focusing on service delivery, sales management, quality improvement and order processing
Mentored different technicians on support mechanisms, provided end-user application support to office 365 users averaging 14 calls per day per tech with end-users from USA, Canada, and Australia
COO - CEO
Network Data Services, Inc.
(
North Little Rock, AR, USA
)
2006 - 2012
Directed IT Infrastructure & Telephony services to the SME market. Successfully increased business revenues from $250,000 to over $1,500,000 per annum of which over 50% came from Monthly Support Contracts
Accomplished technical projects like Campus LAN Overhaul, Network Design of 22 multi-store franchise across Arkansas, WAN UPGRADE, Software Development Camera Project, Virtualization Project, Primary Solution Architect for Data-center build-out in Co-location facility, Development of NOC and monitoring solution
Counseled the senior management team, developed short/long term technology strategic plans, developed a client-centric technology environment aligned to the organization's future vision. Lead cross-functional team projects for business development and provided Tier III Technical Support
Developed and executed succession planning and exit strategies for shareholders
Senior Network Engineer
Edafio Technologies
(
Little Rock, Arkansas, USA
)
2005 - 2006
Network Engineer
Clearpointe
(
Little Rock, Arkansas, USA
)
2004 - 2005
Short Courses - Supervisory Management, Bookkeeping, Accounting 101, First Aid, Fire Safety, PADI Advanced Open Water Level II Scuba Diver, REME Class II Vehicle Electronics, Technician class Amateur Radio
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Industry Conferences - Keeping abreast of industry developments IT Nation, LabTech, Quarterly HTG Peer Group Meetings