Business Ethics & Integrity In The Work Place
Business Ethics & Integrity In The Work Place
Disaster Recovery and Business Continuity
Application Support
Infrastructure Support
IT Professional Services
Ongoing Support & Maintenance
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Business Ethics and Integrity in the workplace

Managers who fail to provide for proper leadership and to institute systems that facilitate ethical conduct share responsibility with those who conceive, execute, and knowingly benefit from corporate misdeeds.

Craig fosters a climate that encourages exemplary behavior, which goes beyond the often-punitive legal compliance stance adopted by many corporations in today’s workplace. Encouraging the team to follow core virtues of prudence, justice, temperance, and fortitude it creates a workforce that has the professional courage to stand up for what is right, demonstrating personal and professional integrity at each step of the journey. This helps to ensure that lapses in workplace ethics from inappropriate office behavior such as sexual harassment, conflicts of interest and unproductive water cooler gossip is significantly reduced.

Infrastructure Support

There are many aspects that go into supporting the IT within a business. There are many elements of this including but not limited to; utilities supply (gas and electric), networking, storage and computing.

The benefits of excelling in IT infrastructure management solutions give you ease of operation, clarify of information and reporting, cost savings. When tasked to adapt an environment within the constraints of budget and skills of the team it is crucial to plan correctly. Managing the infrastructure correctly will support the following outcomes:

• Rapid response to changing and disruptive conditions
• Flexibility and Agility that lead to proactive management strategies
• Reduction in impactful events that cause downtime
• Improved customer satisfaction and overall performance
• Streamlined day to day functions with less support calls

Disaster Recovery and Business Continuity

It's going to happen. There comes a time when the disaster strikes and the saying, “when the shit hits the fan” is never more true.

Winston Churchill often said that those who fail to learn from the past are doomed to repeat it. Craig understands all too well the importance of planning for recovery after assisting in the aftermath of the Joplin tornado in 2011 and within hours of it striking, he was onsite to provide technical support to get things back up and running. His friend’s IT business building was completely destroyed along with over 10 of his medical clients offices. Fortunately because of commonly adopted DR plans, was able to get everybody back up and running on failover systems with no data loss within a matter of days.

With such a depth of understanding of total system loss and having had to recover from complete cataphostric failures, Craig brings his experience to the teams he works with.

IT Professional Services

Every organization has Information Technology that is constantly evolving and is always subject to updates, streamlining or optimization. In addition, systems need to talk to each other, and your team needs to be adequately trained at both technical level and in operational procedures for your business.

Craig and his extensive team and network of contacts can help you to meet your needs, however complex. Acting as your CIO – it becomes possible to get rid of your IT headaches, get things done right. You will find yourself with a strategic plan that supports your vision for today and tomorrow along with the tactical steps required to carry it out. With mentoring and correct training of your key personnel within your team, holding them accountable, execution will be followed through and you get the results that you deserve and need

Application Support

Every business has its financial packages, its main line of business applications, its ERP, CRM, whatever it happens to be called, –applications matter to the business and operations depend 100% upon it.

Some applications require to be available 24x7, whilst others might only be accessed once a week. Establishing solid vendor relationships, training the helpdesk in support but also business analysis in how to optimize the support is very important in getting the most of your applications. Understanding the business needs and what the business is trying to accomplish with the software can not only help drive down the costs of IT in the workplace, but also drive efficiency gains.

Software updates should not bring a system down, nor should unplanned or undocument change requests cause outages. The infrastructure the applications run on needs to be rock solid. Craig understands this and can help make sure things go as smoothly as possible.

Ongoing Maintenance and Support

So, after you have a great new system in place with a good plan to keep it up and running, you might need assistance from time to time. This covers a multitude of areas:

Helpdesk Support Services – who do people call when they need assistance. Whether you need new users set up or password resets, cannot print – our team can assist you

NOC services are monitoring the key parts of your infrastructure on a regular basis, providing proactive support and preventative measures to prevent downtime. This can include monitoring services, application availability, server uptime. This also covers applying updates to the systems in a timely manner. The security surrounding your environment is changing drastically and organizations face a troubling time keeping ahead.

Bench and Field Services – from time to time, new computers will need setting up, printers will be moved and you need people to physically complete this work.